A 50% booking fee applies to same day cancellations or missed appointments. This helps cover reserved time that cannot be rebooked.

There is a $1 per minute late fee charged for every 1 minutes past closing time. This ensures staff are compensated for extended hours.

We welcome dogs with disabilities or special needs. Please inform us in advance so we can allow extra time and provide appropriate care.

We can accommodate dogs that prefer minimal interaction. Let us know so we can schedule accordingly and reduce stress.

Severe matting requires extra time and care. Dematting may increase grooming time and cost, and in some cases shaving may be the safest option.

Proof of current vaccinations is required for all dogs. This protects your pet, other pets, and our staff. We cannot groom without documentation.

Dogs that show aggressive behavior or cannot be safely handled may be refused or stopped mid groom. Additional handling fees may apply.

We perform a basic health and skin check during grooming. If we notice concerns such as lumps, sores, or parasites, we will notify you.

Puppy visits focus on comfort, desensitization, and positive experiences rather than a full groom.

Senior pets may require more breaks and shorter sessions. Grooming may be adjusted for comfort and safety.

If fleas or ticks are discovered, an additional treatment fee may apply or the groom may be stopped.

These services are included unless otherwise noted. Severe matting around ears or nails may require extra time.

Please disclose any medical conditions, injuries, or recent surgeries prior to grooming.

We do not groom sedated dogs unless approved by a veterinarian and discussed in advance.

Express or one on one grooming may be available for an additional fee depending on availability.

Appointments may be rescheduled due to severe weather or emergencies for safety reasons.

We reserve the right to refuse or stop service if a groom becomes unsafe or stressful for the dog.

Owners are responsible for monitoring calls or messages indicating their dog is ready for pickup.

Payment is due at pickup. Prices may vary based on coat condition, behavior, and time required.